Support

How to order and purchase?

To purchase an instruments, add the instrument of your choice to the shopping cart by clicking the "Add To Cart" button. You can add as much instrument as you like to. After making your choice to proceed with payment, please click the "Check Out" button. Payments can be made via "paypal" or debit or credit card via "paypal - without having a paypal account". After clicking the respective button you will be forwarded to your payment portal. As soon as the payment procedure has been succesfully completed you will receive an auto-generated mail containing all download links of the instrument(s).

Why didn´t I get a purchase notification?

Over the past few years we found that some US providers (for example comcast.net com and sympatico.ca) has been blocking our emails. We have been in contact with these providers in order to sort out the issue. Another reason why you may not have received an email could be an accidental arrival in your spam folder - please check. Anyway, if you don´t get a purchase notification from us within 30 minutes, please contact us.

V.A.T.

Additional charges (sales tax/ VAT) may apply on orders to countries inside the EU. With a valid VAT - ID you can purchase without adding this tax.

How to redeem your given code?

After having received your code from the external warehouse such as Musikhaus Thomann, please go to the Register page and fill out the form. After finishing you will directed to the download page where you can download your corresponding instrument.
When you have purchased more than one instrument please enter the Add Code/ Instrument page and repeat the above mentioned process.
If you have already an account at our website with username and user password please go to the login page in the main menu. When logged in please go the Add Code/ Instrument page as described below.

How to install our instruments?

After receiving our mail, please download the instrument, unzip it (if not automatically happened) and move the folder/ data to the preferential place at your hard drive. Please start Kontakt and navigate via the 'Browser' tab to the chosen place (where you have moved the instrument before) and doubleclick on the instrument.nki.
For Fabrique user:. Please download Fabrique and move it to your hard drive, start Kontakt, navigate to the 'Libraries' tab and press 'Add Library'. After successfully installing the instrument, there should be the Fabrique icon/ banner inside the Library area. Please click 'Activate' and follow the given instruction. At one point you will be asked to enter an individual serial number which should given to you within 24h after purchasing.

About the Kontakt Free Player (and the "Add Library" tab)

One have generally to differ between Native Instruments libraries and libraries made from 3rd companies. NI libraries are running without any restriction at both platforms: Kontakt full version or the Free Kontakt Player. Besides, the NI libraries appear at the "Library" Tab of Kontakt. 3rd companies are free to decide whether to buy expensive licences from NI to enable their libraries to behave the same the NI libraries do or not. That´s the reason why some 3rd company libraries are qualified to be added into the Library Tab and are playable without the restricted "DEMO" mode at the Free Kontakt Player.

We at Cinematique Instruments have decided to save the money for expensive licences and keep the prices reasonable for our instruments. That is why you can play our instruments only in the 30 min limitied DEMO mode at the Free Kontakt Player and why you can´t add our instruments to your Kontakt Library Tab. You have to load it via the Browser Tab.

Format and Compatibility

Sample Format:

All samples are recorded in 16bit, 44.1 kHz, stereo or mono

Instrument Format:

All instruments are in .nki format for Native Instruments Kontakt, requiring a full version of Kontakt 3 or higher is required. If you are working with the free Kontakt Player, you can just use our instruments in the ***DEMO*** mode for 30 minutes.

Depth and Complexity:

The basic principle and top priority of our library is the high playability of each instrument combined with a brilliant and inspiring sound. As a consequence we focus on recording exclusively such notes and variations of each instrument which are really necessary to reach this goal. Thus each instrument has got as many Round Robin variations and velocity layers as it requires. The final arrangement is the outcome of a fine adjustment by means of the sampler engine. So, we don´t limit the number of samples, but instead record the amount sufficient for our purposes, affording us the opportunity to offer our instruments for a reasonable price.

End User License Agreement (single user)

Licence Grant:

The provided samples, instruments and presets can be used for commercial or non-commercial music-production, sound effects, audio/video post production, performance, broadcast or similar finished content creation and production use without the prior permission of Cinematique Instruments under the terms of this agreement. The license for this product is granted only to a single user. Cinematique Instruments allows you to use any of the sounds and samples in the libraries you have purchased for commercial recordings without paying any additional license fees or providing source attribution to Cinematique Instruments. This license forbids any re-distribution method of this product, or its sounds, through any means, including but not limited to, re-sampling, mixing, processing, isolating, or embedding into software or hardware of any kind, for the purpose of rerecording or reproduction as part of any free or commercial library of musical and/or sound effect samples and/or articulations, or any form of musical sample or sound effect sample playback system or device. Licenses cannot be transferred to another entity, without the written consent of Cinematique Instruments.

Legal:

Cinematique Instruments retains full copyright privileges and complete ownership of all recorded sounds, instrument programming, documentation and musical performances included in this product.

Responsibilty:

Using this product and any supplied software is at the licensees own risk. Cinematique Instruments holds no responsibility for any direct or indirect loss arising from any form of use of this product.

Contact support

For any other not answered inqueries please contact us at: support-at-cinematique-instruments.com

Updates

In order to keep your instruments updated, please visit the Update Page